Policies
Plain notes on how orders ship and how we handle sales.
Orders ship once a week, on Wednesdays. Orders placed after a Wednesday ship the following Wednesday.
You pay for shipping, which is calculated at checkout based on your delivery address. Choose from the options shown, such as Standard (Canada Post), UPS or FedEx.
You will receive a confirmation by email when your order is placed.
Scent is personal, and it cannot be smelled before buying online. Because of this, all sales are final. We do not offer returns or exchanges.
If your order arrives damaged or is lost in transit, we will take care of it. Please contact us with photos within 7 days of delivery and we will make it right.
We pour every clamshell and bag of bark by hand and we want you to love it. If you have a question before you order, we are happy to help.
