Questions, answered.

Orders ship once a week, on Wednesdays. You pay for shipping, which is calculated at checkout based on your delivery address. See shipping details.

At checkout, enter a delivery address to calculate shipping, then choose Standard (Canada Post), UPS, or FedEx. The origin stays with us and is not shown at checkout.

Place your electric wax warmer on a stable, heat safe surface and follow the instructions that came with it.

If you have a Vivid Melts warmer, set the reusable silicone insert in the dish first. Pop out a clamshell segment, or add a few pieces of wax bark, and place the wax in the insert. Switch the warmer on and let the wax melt.

When you are ready for a new scent, let the wax cool, then lift the insert and pop the disc out. You can also use a Vivid Melts liner in the dish for a quick change.

Never leave a warmer unattended while it is on. Keep wax and warmers away from children and pets, and do not add water to the dish.

The collection has twelve scents: Pumpkin Spice, Exotic, Cinnamon Bun, Candy Pieces, Cinnamon Hearts, Fire n Ice, Beef Jerky, Ocean, Creme Brulee, Distinguished, Cherry Bomb, and Clean House.

Most scents are poured as both a clamshell and wax bark. Fire n Ice is offered as a clamshell. You can browse the full scent library on the home page.

Because scent is personal and cannot be smelled before buying online, all sales are final. We do not offer returns or exchanges.

If your order arrives damaged or is lost in transit, we will take care of it. Please contact us with photos within 7 days of delivery and we will make it right.

You can read the full text on our policies page.